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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

 1. R & D and Design

(1) How is your R & D capacity?

Company has a professional and experienced design and R&D team of more than 20 people, A skilled production team with more than 60 people, a complete scientific quality management system, continuous innovation of production technology.

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(2) What is your philosophy of R & D?

Our Products Use jewelry craftsmanship to craft silver jewelry, and create a global high-end silver jewelry supply chain!

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(3) How often do you update your products?

We will update our products every 3 months on average to adapt to the market changes.

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(4) What is the difference between your products in the industry?

We are a diversified and global jewelry company integrating design, Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

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2. Certification

(1) What certifications do you have?

We are a diversified and global jewelry company integrating design, Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

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3. Production

(1) What is your production process?

1. Design. Designers design ornament patterns according to market or popular elements, personal inspiration, etc.

2. The master of the board will wax the embryonic body board according to the design pattern.

3. Stamping die (head plate). (Put the seed head board of the board master in the plastic film, and press out the production head board)

4. Trim the wax embryo body seed plate, and after the correction, mass-produce the wax embryo.

5. After producing batches of wax embryos, carry out inspection. There are two inlay techniques here, one is to implant the stones to be inlaid in advance when the wax embryo is inlaid; the other is the inlay of the silver embryo body.

6. Plant wax trees. Warm the wax embryo with a soldering iron and "plant it on the wax tree".

7. Weighing is used as a reference for the weight of the matching silver liquid.

8. Put in plaster and grouting.

9. Baked Gu, that is, bake the grouted Gu at a proper temperature.

10. Casting. Pour the matching amount of silver liquid from the mouth.

11. The high temperature liquid will melt the wax tree and wax embryo in the gu, forming silver tree and silver embryo body.

12. Trim silver embryos. Forms a single silver embryo body (hair embryo body)

13. Grind the rough embryo (the picture below is the inner cage of the grinding ring)

14. After inlaying, welding, assembly, grinding, grinding, electroplating and other processes, the product needs to be carefully inspected to be qualified. All inspections have some very strict parameters as acceptance criteria.

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(2) How long is your normal product lead time?

For samples, the delivery time is within 15 working days. For mass production, the delivery time is 15-30 days after receiving the deposit. The delivery time will be effective after we receive your deposit, and we obtain your final approval for your product. If our delivery time does not meet your deadline, please check your requirements in your sales. In all cases, we will try our best to meet your needs. In most cases, we can do this. Please contact us for further information.

Please contact us for further information.

(3) Do you have MOQ for products? If yes, what is the minimum quantity?

In-stock models: 3pcs/model (mixed order acceptable).

Custom orders: 50pcs/model for sterling silver; 30pcs/model for solid gold.

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4. Shipment

(1) Do you guarantee safe and reliable delivery of products?

Yes, we always use high quality packaging for shipping. Each product will be enclosed in bubble wrap to prevent damage, then individually packaged in a blank carton to seal.

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(2) How about the shipping cost?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

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5. Payment method

(1) What are the acceptable payment methods for your company?

30% T/T deposit, 70% T/T balance payment before shipment.

More payment methods depend on your order quantity.

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6. Service

(1) What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, LinkedIn, WeChat and QQ.

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(2) What is your complaint hotline and email address?

If you have any dissatisfaction, please send your question to lilian_lb068@lbjew.com

We will contact you within 24 hours, thank you very much for your tolerance and trust.

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